Charged for car hire damage you didn't cause: how to dispute it
What to check when you are blamed for a scratch or damage you don't recognise, in Spain or abroad.
Read the guide →UNDERSTAND THE CHARGE. PREPARE YOUR COMPLAINT.
Guides to complaining about your hire car.
Damage you don't recognise, deposits that don't come back and letters that need evidence. For hires in Spain or abroad.
By company
Each company's official complaint channels and what its terms say about damage and deposits.
By problem
Car hire deposit not returned: how long it takes and what to do
Find out whether the money is still blocked, has been charged or was deducted for a specific item, and who to ask for it.
Read the guide →Car hire damage complaint letter template
A template you can adapt, and an explanation of the evidence worth attaching.
Read the guide →Charged the car hire excess: what it is and how to dispute it
The excess is a limit on what you pay for damage, not a fixed fee for any damage. How to check and dispute it.
Read the guide →Car hire deposit still held on your card: what to do if it is not released
A hold is not a charge. Check what your bank shows and who to ask to release the amount.
Read the guide →Car hire in Spain: ten rental companies compared, 2026
What Goldcar, Record Go, Centauro, OK Mobility, Sixt, Europcar, Hertz, Avis, Enterprise and Cicar say in their own terms, company by company.
Read the guide →Want to apply it to your documents?
Check the amount in dispute and what your evidence supports, for free. If there is money left to recover, you can get the full analysis for €29.99; it includes the personalised complaint if the analysis recommends complaining.
Check my case for free →No card needed for the initial review. For adults with a personal hire in Spain, or abroad if they live in Spain.