FICTIONAL EXAMPLE
You were charged €650.
We found grounds to claim back €540.
The damage invoiced already appears on the pick-up report. This is how we connect the documents to a specific complaint.
Fictional documents and analysis to show how ReclamaHoy works. The proposed amount does not guarantee a refund.
01 · THE FINDING
Two documents. One matching damage.
Pick-up report
PR-AD-2026-0812 · Page 1
Horizontal scratch of about 12 cm on the rear right bumper. Recorded as damage before handover, not repaired before this hire began.Open full report →
Final invoice
FD-2026-0818 · Page 1
Rear right bumper: repair of a horizontal scratch of about 12 cm.
€480 for damage + €60 handling fee
Open full invoice →This match allows the charge to be disputed. We ask for the pick-up and return reports to be compared, to rule out different or later damage.
02 · THE AMOUNT
What we include in the complaint.
| Item | Amount | Conclusion |
|---|---|---|
| Damage | €480 | Request a refund |
| Damage handling fee | €60 | Include with the damage |
| Fuel | €110 | Ask for more evidence |
| Total proposed | €540 | With the current documents |
To assess the €110 for fuel, the fuel level readings at pick-up and return and the breakdown of the charge are missing.
Amounts we do not include
The original hire price and pre-authorisations are not added to these charges. A pre-authorisation is a temporary hold, not a settled payment.
What if I have already received a refund?
We deduct it from the corresponding charge. For example, if €50 were refunded for this damage, the proposal would go down from €540 to €490. No refund appears in the documents of this example.
03 · YOUR NEXT STEP
A complaint ready to review.
The finding becomes a letter you can adapt, copy and send.
For the attention of Alquiler Demo, S.L.:
I request a review of invoice FD-2026-0818, relating to contract AD-2026-0812 and vehicle DEMO-01, under which €650 was charged after the return.
Read the full complaint
Pick-up report PR-AD-2026-0812, dated 12 August 2026, page 1, records a horizontal scratch of about 12 cm on the rear right bumper before handover. The final invoice, page 1, describes a repair in the same area and with the same characteristics for €480, plus a €60 handling fee linked to that damage.
Because of this match, I ask you to review and refund €540. If you consider that this is different or later damage, please provide the comparison of the pick-up and return reports, dated photographs and the justification for the repair and the fee.
As for the €110 for fuel, I request the fuel level readings at pick-up and return and the breakdown that justifies the charge. I am not including this amount in the €540 refund requested on the current documents.
I attach the pick-up report and the final invoice. I would be grateful for a written reply.
Find out what your documents say.
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