Subject: Complaint about a damage charge on hire [reference]

For the attention of [company you hired from]:

I am writing about the hire from [pick-up date] to [return date], at [branch or location].

On [date] I received [the notice / the charge / the deduction] of [amount and currency] for [description of the damage]. I disagree with [the whole charge / the specific item or amount] because of the following facts:

1. [Explain what happened and which document shows it.]
2. [Add any other relevant point of disagreement.]

I attach [list of documents]. In particular, [document and the relevant part of it] shows [fact you can prove].

I request a refund of [the amount and currency you dispute, less any refund already received], for the reasons set out above.

To clarify the charge, I also request a copy of the pick-up and return reports, the photographs used to attribute the damage to me, the inspection date, and the breakdown of the amount with its supporting documents and the contract terms applied.

Please reply in writing, addressing these facts and the documents attached.

[Name]
[Contact details]
[Date]

Template for guidance only. Replace the fields, delete anything that does not apply and check your documents before sending it. It does not guarantee a refund.
https://reclamahoy.es/en/guides/car-hire-damage-complaint-letter